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PTA Examines Service Quality in 17 Urban Areas

Explore PTA’s latest survey on service quality in 17 cities. Discover how Cellular Mobile Operators are delivering reliable services to their customers. Check out the results for insights into network performance and improvements.

PTA Examines Service Quality in 17 Urban Areas

On December 8, 2023, the Pakistan Telecommunication Authority (PTA) conducted a survey to check how well Cellular Mobile Operators (CMOs) are providing services to their customers in seventeen cities across Khyber Pakhtunkhwa, Punjab, and Sindh. They also surveyed seven cities of Gilgit Baltistan from July to September 2023.

PTA Conducts Qos Survey in Khyber Pakhtunkhwa, Punjab, Sindh & Gilgit Baltistan

In this survey, they used a modern tool to see if CMOs are following the rules for Next Generation Mobile Service (NGMS) licenses and Cellular Mobile Network Quality of Service Regulations 2021. They checked things like Mobile Network Coverage, Voice, SMS, and Mobile Broadband.

CMOs were ranked from 1st to 5th based on how well they followed the rules in each city. They also looked at the speed of data download and upload, how fast the network responds, and how quickly webpages load.

To measure the performance, they used the Ookla ® Speed Test mobile app to see how fast data uploads and downloads and how quickly the network responds.

The results showed that CMOs are doing well in terms of upload and download speed, and there are improvements in how fast the network responds and webpages load compared to previous surveys. However, in some areas, Voice services did not meet the required standards. The operators have been told to make things better.

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You can find the survey results on the PTA website: [https://pta.gov.pk/en/consumer-support/qos-survey/qos-survey](https://pta.gov.pk/en/consumer-support/qos-survey/qos-survey). PTA field teams are keeping an eye on service quality to make sure operators offer better mobile services and to encourage healthy competition among them.

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